Client Happiness Associate

Job Summary

A company is looking for a Client Happiness Servicing Associate.

Key Responsibilities

• Respond promptly to client inquiries through various communication channels, providing accurate information and resolving concerns
• Promote and cross-sell company products to eligible customers during servicing interactions
• Assist clients with payment arrangements and guide them through loan processes and documentation

Required Qualifications

• At least 1 year of experience in customer service, sales, or collections
• Tech-savvy, with proficiency in navigating business systems and performing basic math calculations
• Experience in student lending, banking, or financial aid industries is preferred
• Background in call center environments or sales/account management roles is a plus
• Familiarity with loan processing and/or underwriting procedures is advantageous