Client Success Specialist

Job Summary

A company is looking for a Junior Client Success Specialist to assist clients in recruiting participants for clinical trials.

Key Responsibilities

• Guide new clients through the onboarding process and provide ongoing support
• Proactively monitor client projects to ensure enrollment targets are met and address any issues
• Build strong client relationships to encourage repeat business and referrals

Required Qualifications, Training, and Education

• Experience in client-focused roles or customer service
• Strong organizational skills to manage multiple projects effectively
• Ability to analyze data and develop strategic solutions
• Understanding of data privacy regulations and compliance
• Proven ability to build and maintain client relationships