Cloud Support Engineer

Job Summary

A company is looking for a Cloud Support Engineer I (Support Response) for a weekend shift.

Key Responsibilities

• Serve as the first point of contact for technical support inquiries, ensuring empathetic customer interactions
• Troubleshoot surface-level OS, hardware, and Lambda Stack issues while providing suitable technical solutions
• Triage, route, and escalate support tickets efficiently while maintaining clear communication with customers

Required Qualifications

• Working knowledge of Linux, preferably Ubuntu
• Familiarity with GPU hardware or workloads, or a willingness to learn
• Experience in a fast-paced environment with the ability to manage multiple customer interactions
• Commitment to accuracy in triage, escalation, and documentation
• Team-oriented mindset with a focus on collaboration and customer advocacy