Collections Manager

Job Summary

A company is looking for a Manager of Collections.

Key Responsibilities

• Supervises and coordinates activities of collections staff to assist customers and negotiate payment plans
• Implements performance objectives and provides coaching and feedback to enhance team performance
• Addresses human resources issues and collaborates with other departments to resolve customer complaints

Required Qualifications

• College degree or equivalent work experience
• Six (6) plus years of related experience, including five (5) years in collections or call center roles
• One (1) plus years of management experience
• Strong knowledge of FDCPA and advanced negotiation skills
• Advanced experience managing compliance with state and federal laws and regulations