Collections Support Specialist

Job Summary

A company is looking for a Collection Support 2.

Key Responsibilities

• Handle inbound and outbound collection calls and manage emails in a shared group inbox
• Negotiate payment and resolve delinquent account balances while educating customers on terms and payment methods
• Utilize multiple systems for decision-making in collections and perform skip tracing on required accounts

Required Qualifications

• High School Diploma with 1-2 years of experience in a related field
• At least one year of transportation industry customer support experience
• Basic accounting knowledge and skip tracing skills
• Ability to maintain confidentiality and manage time effectively
• Self-motivated with a results-oriented approach