Complaint Investigator

Job Summary

A company is looking for a Complaint Investigator.

Key Responsibilities

• Review service records to identify product issues related to medical device/IVD quality complaints
• Document findings for each complaint investigation, including reportability assessment and corrective actions
• Collaborate with cross-functional teams to address product safety and quality issues

Required Qualifications

• Bachelor's degree in Biological Sciences or related field preferred
• Minimum 3+ years of experience in quality systems for medical devices or product investigations
• Experience with SAP and proficiency in Microsoft Office Products preferred
• Familiarity with ISO 13485 and 21 CFR quality management system requirements preferred
• Flexibility and a positive outlook toward handling new processes and technology