Computer Operator Customer Service Representative

Job Summary

A company is looking for a Computer Operator/Tier 1 Customer Service Representative.

Key Responsibilities

• Provide Tier 1 service desk support for customer inquiries related to insurance issuers and marketplace applications
• Assist with account access support, including password resets and logging user inquiries in Service Now
• Respond to IT inquiries, escalate requests as needed, and provide guidance to customers on next steps

Required Qualifications

• GED or higher
• Proven excellent customer service skills
• Strong knowledge of computers and Microsoft systems
• Must be available to work nights, holidays, and weekends
• Must be able to obtain and maintain a public trust clearance