Consumer Experience Specialist

Job Summary

A company is looking for a Consumer Experience Specialist I.

Key Responsibilities

• Field and resolve inquiries via phone, chat, and other contact methods within the Consumer Experience Center
• Provide exceptional customer service and maintain a working knowledge of service offerings and workflows
• Document interactions and update consumer records in relevant technology systems

Required Qualifications

• High school diploma or equivalent
• 1 year of prior experience in a Call Center or Customer Service environment