Consumer Experience Specialist

Job Summary

A company is looking for a Consumer Experience Specialist.

Key Responsibilities

• Field and resolve inquiries via phone, chat, and other contact methods within the Consumer Experience Center
• Provide exceptional customer service and collaborate with colleagues to meet quality and performance standards
• Maintain knowledge of service offerings and workflows to accurately address consumer inquiries and avoid scheduling conflicts

Required Qualifications

• High school diploma or equivalent required
• 1 year of prior experience in a call center required
• OR 2 years of prior experience in a customer service environment required