Contact Center Agent

Job Summary

A company is looking for a Contact Center Agent responsible for being the first point of contact for customers.

Key Responsibilities

• Handle inbound calls and emails from customers or technicians 24/7/365
• Gather details related to customer inquiries and identify appropriate actions
• Enter service call details into the appropriate application and manage service call priorities

Required Qualifications

• High School Diploma Required
• 1+ years of customer service experience
• Basic PC skills required, including experience in Microsoft Word and Excel
• Ability to work in a high call volume environment
• Ability to type a minimum of 40 words per minute