Contact Center Representative

Job Summary

A company is looking for a Contact Center Representative - Credit Card.

Key Responsibilities

• Provide quality customer service and sales support through various communication channels
• Complete a range of financial transactions accurately and efficiently while adhering to bank policies
• Collaborate with team members to enhance the customer experience and participate in personal development activities

Required Qualifications

• High School Diploma or GED
• 1+ years of related customer service experience, preferably in retail, banking, or contact center
• Ability to assist customers on the phone for extended periods within scheduled shifts
• Must have PC skills and the ability to learn relevant technology and software applications
• Bilingual (Spanish) ability is preferred for customer interactions