Contact Center Representative

Job Summary

A company is looking for a Contact Center Representative- Credit Card.

Key Responsibilities

• Provide exceptional customer service through various communication channels while addressing customer inquiries and transactions
• Complete a range of financial transactions accurately while adhering to bank policies and procedures
• Collaborate with team members to enhance the customer experience and participate in personal development activities

Required Qualifications

• High School Diploma or GED
• 1+ years of customer service experience, preferably in retail, banking, or a contact center
• Ability to communicate financial information clearly to diverse customers
• Must be able to assist customers in English and Spanish if bilingual
• Proficient in using technology and software applications related to the position