Contact Center Representative

Job Summary

A company is looking for a Contact Center Representative.

Key Responsibilities

• Communicates professionally with patients via phone
• Transfers calls to appropriate departments and assists with new patient registration
• Schedules appointments and updates the referring physician database

Required Qualifications

• High School Graduate or Equivalent
• Previous customer service experience
• Proficient with computer programs: Email, PowerPoint, Excel, Word
• Experience in a medical office or call center setting is preferred
• Bilingual Spanish speaker is a plus