Contact Center Representative

Job Summary

A company is looking for a Contact Center Representative to manage patient inquiries and appointment scheduling in a high-volume environment.

Key Responsibilities

• Serve as the first point of contact for patients, handling appointment scheduling and inquiries
• Manage a high volume of inbound calls while maintaining performance metrics
• Utilize multiple systems and resources to provide accurate information and assistance to patients

Required Qualifications

• High School Diploma or equivalent required
• Minimum of 6 months of customer service experience required
• Minimum of 6 months of scheduling experience preferred
• Knowledge of medical terminology desired
• Ability to type a minimum of 30 words per minute