Contact Center Representative

Job Summary

A company is looking for a Contact Center Representative to join their team.

Key Responsibilities

• Field and resolve inquiries via phone and other contact methods in a friendly manner
• Schedule appointments, verify client insurance, and pre-register clients
• Provide training and support to colleagues while adhering to performance metrics

Required Qualifications

• High school diploma or GED
• 1 year of experience in contact centers, pre-access, patient access, or physician practice office
• Ability to work a flexible schedule
• English language proficiency
• Strong customer focus and adaptability to different personality types