Contact Center Representative

Job Summary

A company is looking for a Contact Center Representative.

Key Responsibilities

• Serve as the first point of contact for patients scheduling appointments and seeking information
• Handle a high volume of inbound calls, ensuring efficient and accurate responses to inquiries
• Record patient communications and manage scheduling and registration processes

Required Qualifications

• High School Diploma or equivalent required
• Minimum of 6 months of customer service experience required
• Minimum of 6 months of scheduling experience preferred
• Knowledge of medical terminology desired
• Ability to type a minimum of 30 words per minute