Contact Center Support Operator

Job Summary

A company is looking for a Contact Center Support Operator I.

Key Responsibilities

• Answer inbound calls and provide information to callers while facilitating transfers to appropriate destinations
• Process on-call requests and manage special protocols for various hospital sites
• Perform data entry tasks and assist individuals in emergency situations or those with special needs

Required Qualifications

• High School Diploma or GED
• One year of call or contact center experience or two years of customer service experience
• Emergency Medical Dispatch (EMD) Certification preferred
• Experience in healthcare or a related field preferred