Contact Center Support Operator

Job Summary

A company is looking for a Contact Center Support Operator I to provide patient-first healthcare by assisting callers and facilitating information transfer.

Key Responsibilities

• Answer inbound calls and provide information, transferring callers to the appropriate destinations
• Navigate the on-call system to identify providers and process on-call requests
• Handle emergency calls and provide assistance to individuals in need

Required Qualifications

• High School Diploma or GED
• One year of call or contact center experience or two years of customer service experience
• Emergency Medical Dispatch (EMD) Certification is preferred
• Experience in healthcare or a related field is preferred