Continuous Improvement Consultant

Job Summary

A company is looking for a Continuous Improvement Lead.

Key Responsibilities

• Provide white glove support for strategic clients
• Perform project coordinator duties utilizing engineering/AI resources
• Lead continuous improvement support for the Genesys Cloud platform

Required Qualifications, Training, and Education

• 1+ year experience in Genesys Cloud CX technology
• Genesys Cloud CX certification is a plus
• Knowledge of telephony architecture and dependencies
• Experience in delivering business operations or customer experience initiatives
• Development experience and/or a development mindset