Customer Account Manager

Job Summary

A company is looking for a Customer Account Manager responsible for developing and maintaining existing customer relationships.

Key Responsibilities

• Maintain account retention while providing exceptional customer service and developing client relationships
• Identify and close entitlement change opportunities within the existing customer base
• Coordinate with business users and procurement to ensure timely execution of renewals

Required Qualifications

• 1+ year experience interacting with customers and internal stakeholders
• Ability to proactively drive account retention with minimal oversight from management
• Experience with Salesforce.com, Gainsight, or other CRM tools is a plus
• Detail-oriented with the ability to manage multiple/conflicting priorities
• Experience with Google Suite (Gmail, Google Calendar, Google Docs/Sheets, etc.) is a plus