Customer Advocacy Manager

Job Summary

A company is looking for a Customer Advocacy Manager to lead its advocacy program and enhance customer relationships.

Key Responsibilities

• Build and manage a global customer advocacy program, from story identification to amplification
• Develop relationships with senior customer stakeholders to facilitate sharing of experiences through various formats
• Collaborate with Sales and Marketing to showcase customer stories and provide impactful proof points

Required Qualifications

• 8+ years of experience in customer marketing, advocacy, or reference programs within B2B SaaS or enterprise technology
• Proven ability to build trust and relationships with executive-level customers
• Strong storytelling skills to translate outcomes into compelling narratives
• Experience in balancing immediate sales needs with long-term brand storytelling
• Organized and resourceful, capable of managing multiple initiatives simultaneously