Customer Care Associate

Job Summary

A company is looking for a Customer Care Associate.

Key Responsibilities

• Handle non-technical customer inquiries and service issues while adhering to established guidelines
• Identify and implement improvements to enhance customer service operations
• Document customer interactions and ensure proper routing of issues to relevant teams

Required Qualifications

• High school diploma or GED preferred
• 1-2 years of related customer service experience
• Experience in a call center or similar environment
• Familiarity with Microsoft-based programs