Customer Care Associate

Job Summary

A company is looking for a Customer Care Associate.

Key Responsibilities

• Handle non-technical customer inquiries and service contract issues following established guidelines
• Identify areas for improvement in customer service operations and meet required support metrics
• Document issues comprehensively and assist in routing customers to the appropriate technical support team

Required Qualifications

• High school diploma/GED or equivalent preferred
• 1 - 2 years of related customer service experience
• Experience in a call center or similar customer service role
• Familiarity with Microsoft-based programs