Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative.

Key Responsibilities

• Respond to customer calls and emails with empathy and professionalism
• Manage a high volume of inbound and outbound calls and support tickets efficiently
• Guide customers through troubleshooting, website navigation, and product usage

Required Qualifications

• 1-3 years of experience in a customer care, support, or service role, preferably in the education or EdTech industry
• Tech-savvy and comfortable working across multiple systems and platforms
• Ability to manage multiple inquiries while remaining detail-oriented
• Empathetic and patient with a natural ability to guide customers
• Collaborative team player focused on providing a positive customer experience