Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative to provide exceptional service to customers via phone.

Key Responsibilities

• Answer inbound calls and greet customers with enthusiasm
• Discuss outstanding balances and educate customers about products and services
• Strive for first call resolution while meeting productivity and quality standards

Required Qualifications

• High school diploma, G.E.D., or equivalent required
• Experience in a customer service environment, preferably in a call center or retail
• Ability to work independently and as part of a team
• Flexibility to work any shift, including nights and weekends
• Consistent attendance is essential for this position