Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative to provide exceptional service to customers via phone.

Key Responsibilities

• Answer inbound calls and greet customers with enthusiasm
• Place outbound calls and communicate effectively with customers
• Educate customers about products and services while striving for first call resolution

Required Qualifications, Training, and Education

• High school diploma, G.E.D., or equivalent required
• Experience in a customer service role in a transaction-based environment preferred
• Ability to work independently and in a team environment
• Flexibility to work various shifts, including nights and weekends
• Consistent attendance is essential for this position