Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative - Remote.

Key Responsibilities

• Connect with customers via phone/email/chat/social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Track all call-related information for auditing and reporting purposes

Required Qualifications

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Comfortable with desktop computer systems and general knowledge of Windows-based systems
• Customer service and/or sales experience preferred