Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative I who will provide excellent customer service and support.

Key Responsibilities

• Listen carefully to each customer with courtesy and patience
• Troubleshoot and utilize resources to provide personalized solutions
• Build customer relationships to earn loyalty and trust

Required Qualifications

• One or more years of customer contact handling experience preferred
• Proficiency with technology as a resource for problem-solving
• Proven track record of meeting KPIs, metrics, and goals
• Working knowledge of Microsoft Office
• Flexible schedule with the ability to work assigned shifts and overtime as needed