Customer Care Representative (Licensed)

Job Summary

A company is looking for a Customer Care Representative - Advantage (CST Only).

Key Responsibilities

• Deliver exceptional customer service while seeking solutions within compliance and legal requirements
• Communicate with customers via multiple channels and navigate various systems to address inquiries
• Document customer interactions and escalate unresolved issues requiring advanced support

Required Qualifications and Education

• High School Diploma or equivalent required
• Minimum of 1-3 years of customer service experience
• Experience in a call center environment preferred
• Property and Casualty license may be required
• Intermediate computer skills with the ability to navigate multiple systems simultaneously