Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative to provide high-quality support to merchants regarding credit card processing inquiries.

Key Responsibilities

• Respond to merchant inquiries related to credit card processing and provide solutions to issues
• Troubleshoot and diagnose problems with service and credit card processing terminals
• Communicate policies and procedures to merchants and request exceptions as needed

Required Qualifications

• High school diploma or equivalent
• At least six months of customer service experience
• Experience in a contact center environment preferred
• Proficient computer navigation skills using various software packages
• Commitment to high-quality customer service