Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist I - Payment Support.

Key Responsibilities

• Manage customer and partner requests, providing timely support via phone and email
• Provide product training to enhance customer knowledge and satisfaction
• Act as the main point of contact for escalations and maintain procedural alignment across teams

Required Qualifications

• Bachelor's Degree or relevant work experience
• 1+ years of remote/hybrid customer-facing experience in Compliance, Payments, Risk, Fraud, or Fintech
• Ability to manage multiple tasks and maintain organized support queues
• Technical Customer Support experience in a queue-based environment
• Property Management and/or Accounting/bookkeeping knowledge is a plus