Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate responsible for assisting customers with navigating the website and tools.

Key Responsibilities

• Respond to inbound customer inquiries via email, chat, or phone
• Assist customers with locating orders, navigating the website, and billing issues
• Troubleshoot issues related to print-on-demand services and digital publishing

Required Qualifications

• 1+ year of customer support experience, preferably in SaaS
• Familiarity with helpdesk tools (e.g., FreshDesk)