Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate to join their growing CX team.

Key Responsibilities

• Drive the customer support function for the upgraded EHR platform and managed healthcare services
• Respond to customer queries regarding EHR usage and troubleshoot issues with EHR functionality
• Maintain detailed case documentation and suggest improvements for service delivery processes

Required Qualifications

• 1+ year experience in a customer support or success role
• Experience working with healthcare software, specifically Electronic Medical Records
• Ability to work 9 am - 5 pm PT, Monday - Friday
• Passion for improving mental healthcare access and quality
• Experience utilizing a ticketing system in a customer-facing role