Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate to serve as the primary connection between clients and local market teams.

Key Responsibilities

• Lead client communication post-contract signing, including timely responses and weekly updates
• Facilitate internal collaboration by coordinating communication across teams and managing project progress
• Advocate for clients internally, ensuring their feedback informs decision-making and service delivery

Required Qualifications

• Minimum of 1 year of experience in a customer-facing role in a fast-paced environment
• Strong follow-through and ability to execute independently
• Confidence in presenting to clients and internal teams
• Curiosity and a drive to continuously improve processes and client experiences
• Patience, honesty, and emotional composure under pressure