Customer Marketing Manager

Job Summary

A company is looking for a Customer Marketing Manager to design and scale customer advocacy and lifecycle programs.

Key Responsibilities:

• Launch and scale a customer referral and advocacy program to generate new logo and expansion opportunities
• Partner with Customer Success, Sales, and Product teams on onboarding, adoption, and renewal communications
• Run an employee and customer amplification program on LinkedIn to repurpose advocacy into various content formats

Required Qualifications:

• 5-7 years in B2B SaaS or healthcare tech marketing with experience in customer advocacy or lifecycle marketing
• Experience with Salesforce and Hubspot for customer marketing automation
• Familiarity with AI tools like ChatGPT for scaling advocacy and communications
• Strong analytical ability to measure success by pipeline, renewals, and expansion impact
• Healthcare or RCM experience is a plus but not required