Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I - (Remote).

Key Responsibilities

• Provide first-level problem resolution to member, provider, and broker inquiries via telephone
• Deliver accurate information regarding products and services while documenting client interactions
• Maintain customer records and participate in ongoing education related to services and industry topics

Required Qualifications

• High School Diploma or GED
• Less than one year of customer service experience
• Preferred: Less than one year of experience in a call center or with medical/insurance terminology
• Successful completion of provided training
• Demonstrated PC navigation and data entry skills