Customer Service Agent

Job Summary

A company is looking for a Customer Service Agent to provide support through various communication channels.

Key Responsibilities

• Answer phones, emails, and live chat from customers
• Professionally respond to customer inquiries and follow up on complicated interactions
• Record details of customer interactions and escalate priority issues to management

Required Qualifications

• 1 year of customer service-related experience (preferred)
• 1 year of call center experience (preferred)
• Basic computer knowledge, including navigation and typing at 30+ words per minute (required)
• Excellent grammar, punctuation, and spelling (required)