Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate responsible for managing inbound and outbound calls related to loan servicing.

Key Responsibilities

• Manage inbound and outbound calls, assisting borrowers with inquiries about loan accounts
• Maintain records of conversations and ensure follow-ups are completed
• Process payments and utilize the Black Knight platform to review borrower account information

Required Qualifications

• High school diploma or equivalent required
• Minimum of 1 year of previous customer service experience required
• Previous experience in mortgage loan servicing is desired