Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate for their Customer Service Center.

Key Responsibilities

• Respond to and resolve inbound customer requests related to bank products and services
• Provide customer service via various communication channels, including phone, chat, and email
• Maintain knowledge of banking services and ensure adherence to established service levels

Required Qualifications

• High school diploma or GED
• Minimum of one year of experience in a customer service role within banking or financial services preferred
• Ability to use Microsoft Office products and operate standard office equipment
• Strong organizational, time management, and multitasking skills
• Willingness to work a flexible schedule, including weekends and holidays