Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate for its Customer Service Center.

Key Responsibilities

• Respond to and resolve customer requests related to bank products and services through various communication channels
• Maintain knowledge of banking services and consistently meet performance metrics
• Contact potential customers to promote products and services, documenting interactions and feedback

Required Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience; experience in banking preferred
• Previous contact center and sales experience preferred
• Ability to work a flexible schedule, including evenings and weekends
• Proficiency in using Microsoft Office and standard office equipment