Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I to provide high-quality support to clients through various communication channels.

Key Responsibilities

• Handle high volume inbound calls and inquiries through email and ticketing systems
• Assist clients with training and navigation of proprietary data management systems
• Resolve client issues and escalate urgent matters as needed to ensure excellent customer service

Required Qualifications

• High school diploma or GED
• 1 year of call center or retail customer service experience preferred
• Proficiency in Microsoft Office programs
• Ability to manage multiple tasks simultaneously
• Fluency in Spanish is preferred