Customer Service Representative

Job Summary

A company is looking for a Customer Care Associate (Remote).

Key Responsibilities

• Answer incoming calls and emails from customers, addressing questions and processing policy changes
• Document calls, troubleshoot issues, and maintain proficient knowledge of company products and processing guidelines
• Assist with daily workflow, including scanning and indexing documents and monitoring for trends or potential fraud

Required Qualifications

• High School Diploma or equivalent
• 1-2 years of customer service experience required
• High level of integrity and confidentiality
• Ability to work both independently and as part of a team
• Familiarity with Microsoft Office