Customer Service Representative

Job Summary

A company is looking for a Provider Customer Service Call and Chat Representative.

Key Responsibilities

• Serve as the advocate for providers, resolving issues efficiently and demonstrating accountability
• Provide support through multiple channels, including calls and chats, while triaging contacts from healthcare professionals
• Collaborate with internal partners to ensure timely resolution of issues and promote self-service digital tools

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service experience with a focus on analyzing and solving customer concerns
• Experience with computer and Windows PC applications, with the ability to navigate complex systems
• Availability to work full-time (40 hours/week) Monday - Friday during specified hours, with potential for overtime