Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide support and resolve inquiries for clients.

Key Responsibilities:

• Understand and address caller questions/issues related to health plans and services
• Gather data and perform investigations to determine the scope of inquiries
• Coordinate with internal and external resources to resolve client situations effectively

Required Qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of experience in a related environment using phones and computers
• Familiarity with computers and ability to navigate complex systems
• Health care experience with primary/specialty appointments or health plans