Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to support their claims team and assist policyholders and healthcare providers.

Key Responsibilities

• Answer incoming calls and provide professional support regarding benefit verification and claim statuses
• Navigate multiple systems to verify information and resolve inquiries efficiently
• Guide providers and policyholders through the setup and use of the provider portal

Required Qualifications

• High school diploma or GED
• At least 6 months' experience in a call-center setting
• At least 1 year of customer service experience
• Ability to navigate and utilize multiple computer applications efficiently
• Professionalism in written communication