Customer Service Representative

Job Summary

A company is looking for an Inbound Customer Service Representative.

Key Responsibilities

• Resolve inbound calls regarding collateral protection insurance coverage questions and update loan insurance information
• Meet quality expectations to ensure customer satisfaction and handle calls effectively while adhering to schedules
• Update the system with pertinent insurance data and perform other duties as assigned by management

Required Qualifications

• Some college coursework in Business, Management, Communications, Marketing, or a related field, or equivalent experience
• 1-2 years of inbound, outbound, or related call center experience in an insurance or banking environment preferred
• Able to operate a computer and basic office equipment
• Typing speed of 40 WPM accurately and ability to operate a 10-key calculator by touch