Customer Service Representative

Job Summary

A company is looking for a Remote Customer Service Representative.

Key Responsibilities

• Act as the initial point of contact for inquiries related to the NJ Family Care Program
• Document enrollment requests, status changes, complaints, and grievances accurately
• Maintain proficiency in technical and program policy related to NJ Family Care rules and guidelines

Required Qualifications

• High School diploma or GED
• Basic understanding of a call center environment in a customer service role
• Ability to establish and maintain effective working relationships
• Background and drug screening required
• Willingness to work with people of diverse backgrounds