Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative who will engage with customers to enhance their experience.

Key Responsibilities

• Communicate with customers through various channels including calls and email
• Identify customer needs by actively listening and asking follow-up questions
• Document customer interactions and outcomes in the appropriate systems

Required Qualifications

• Must be at least 18 years of age
• High School Diploma or equivalent is required
• At least 6 months of customer service experience is necessary
• Computer proficiency and comfort with multiple monitors is essential
• Familiarity with Android and iOS mobile applications is preferred