Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Answer incoming calls from healthcare providers and identify their assistance needs
• Resolve issues on the first call by navigating complex computer systems
• Document provider issues and track overall trends for reporting purposes

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of Customer Service experience
• Familiarity with computers and the ability to navigate complex systems
• Ability to work Monday - Friday, 8:00 am - 5:00 pm