Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to assist customers via inbound calls in a fast-paced environment.

Key Responsibilities

• Handle customer inquiries and resolve issues efficiently while documenting interactions accurately
• Follow scripts, policies, and procedures while maintaining a customer service-oriented approach
• Consistently create exceptional experiences through various communication channels

Required Qualifications

• At least 1 year of experience in a customer service role in a transaction-based environment
• High School Diploma or GED/equivalent
• Flexibility in working schedule with availability for at least one weekend day
• Computer literacy with typing skills of at least 25 WPM and ability to use multiple software systems
• Must reside in specified states and meet work-from-home requirements including a secure environment and wired internet connection